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Chipcon 2.0 Proposal

Chipcon 2.0 Proposal

Chipcon 2.0 Proposal

Chipcon is a software used to configure and control semiconductor chips. It is used during semiconductor lifecycle, where it configures and controls the chip while other tools run tests on the chip.

Chipcon is a software used to configure and control semiconductor chips. It is used during semiconductor lifecycle, where it configures and controls the chip while other tools run tests on the chip.

Chipcon is a software used to configure and control semiconductor chips. It is used during semiconductor lifecycle, where it configures and controls the chip while other tools run tests on the chip.

Client

Confidential

Services

UI UX Design

Industries

Semiconductor

Date

July 2024

Disclaimer

Disclaimer

This was a B2B project where we worked as a service partner to develop the application for an organization. Due to a non-disclosure agreement with the client, all content, UI elements, and confidential data have been replaced with placeholders and dummy data.

Objective

Objective

The objective of this proposal is to secure client approval for implementing a redesigned architecture and enhanced user experience (UX) for the existing ChipCon app. The proposed improvements will focus on:

  1. Optimizing system architecture to enhance performance, scalability, and security.

  2. Refining the user experience by improving usability, accessibility, and overall engagement, resulting in better user satisfaction.

  3. Future-proofing the platform by incorporating modern design patterns and technologies, ensuring that the app is adaptable to future needs and innovations.

My role in this proposal

My role in this proposal

Identify user pain points

Identify user pain points

Identify user pain points by analyzing the current application and understanding the challenges users face during interactions.

Identify user pain points by analyzing the current application and understanding the challenges users face during interactions.

Enhance UI intuitiveness

Enhance UI intuitiveness

Enhance UI intuitiveness by exploring design improvements that simplify user navigation, making the app more accessible and user-friendly.

Enhance UI intuitiveness by exploring design improvements that simplify user navigation, making the app more accessible and user-friendly.

Elevate visual appeal

Elevate visual appeal

Elevate visual appeal through modern and engaging design elements that align with both user expectations and brand identity.

Elevate visual appeal through modern and engaging design elements that align with both user expectations and brand identity.

By focusing on these areas, I contributed to crafting a compelling proposal that highlights the app’s potential for a superior user experience.

By focusing on these areas, I contributed to crafting a compelling proposal that highlights the app’s potential for a superior user experience.

Research

Research

The main users of the application are test engineers who work in various other organisations. Since we worked as service partner, we were not able to do an extensive research as we had minimal exposure to the users. But we were able to meet a handful of users and also got help from various stakeholders to gather more insights.


From the discussions with users and stakeholders, conducting usability testings, we were able to uncovered two major problems.

Problem 1

Problem 1

Less intuitive instrument setup & configuration

Less intuitive instrument setup & configuration

Users often found it confusing to set up and configure the instruments. The application has two main parts:


1. Adding and Configuring Instruments: Users must first add different instruments and configure them to communicate with the chip.

2. Controlling the Chip: After setup, users can change register values through the UI to see how the chip responds in various scenarios.


Many users struggled with the first part, which led to the need for a dedicated person to visit organisations and teach them the setup process.

Problem 2

Problem 2

Grouping of information

Grouping of information

There was no proper grouping of information. It was scattered across various pages.

Few user quotes

"The scroll variant in @framer hits differently. Never imaged that making some complex things would be easy with that. Everyday i learn something new with Framer"

"The scroll variant in @framer hits differently. Never imaged that making some complex things would be easy with that. Everyday i learn something new with Framer"

"The scroll variant in @framer hits differently. Never imaged that making some complex things would be easy with that. Everyday i learn something new with Framer"

"The scroll variant in @framer hits differently. Never imaged that making some complex things would be easy with that. Everyday i learn something new with Framer"

"The scroll variant in @framer hits differently. Never imaged that making some complex things would be easy with that. Everyday i learn something new with Framer"

"The scroll variant in @framer hits differently. Never imaged that making some complex things would be easy with that. Everyday i learn something new with Framer"

Improvements

Improvements

For the purpose of this proposal we decided to change the information architecture and make the configuring part of the workflow intuitive.

Solution 1

Solution 1

Improved information architecture

Improved information architecture

Solution 2

Solution 2

Making instrument addition and configuration intuitive

Making instrument addition and configuration intuitive

  1. Clear instructions were added to the screens, to help guide the users get started with the work flow.

  1. Labels were made better understandable on what is needed from the user.

  2. Empty state screens were added.

  3. Accessibility was improved.

  4. Error messages were improved.

Closure

Closure

We proceeded with the proposal focusing on the two key solutions, avoiding excessive changes and improvements. Our priority was to win the proposal and secure the budget.

The proposal was successful, and we received budget approval to move forward with ChipCon 2.0.

We proceeded with the proposal focusing on the two key solutions, avoiding excessive changes and improvements. Our priority was to win the proposal and secure the budget.

The proposal was successful, and we received budget approval to move forward with ChipCon 2.0.

We proceeded with the proposal focusing on the two key solutions, avoiding excessive changes and improvements. Our priority was to win the proposal and secure the budget.

The proposal was successful, and we received budget approval to move forward with ChipCon 2.0.

Impact

Impact

  • The proposal for ChipCon 2.0 was a success.

  • Key UX improvements that resonated with stakeholders.

  • As a result, the project received a budget allocation that exceeded the initial proposal.

  • The clients recognized the importance of UI/UX design and the profound impact a designer can have on the success of a project.

  • The proposal for ChipCon 2.0 was a success.

  • Key UX improvements that resonated with stakeholders.

  • As a result, the project received a budget allocation that exceeded the initial proposal.

  • The clients recognized the importance of UI/UX design and the profound impact a designer can have on the success of a project.

Learnings

Learnings

Enterprise and Consumer UX are not too different

Enterprise and Consumer UX are not too different

Consumer UX is deeply ingrained in everyone's mental model. Don't shy away from using some of it's best practices in Enterprise too!

Consumer UX is deeply ingrained in everyone's mental model. Don't shy away from using some of it's best practices in Enterprise too!

Working effectively with stakeholders

Working effectively with stakeholders

Working effectively with stakeholders is essential to designing a successful software solution, especially when dealing with B2B clients, where numerous constraints often come into play.

Working effectively with stakeholders is essential to designing a successful software solution, especially when dealing with B2B clients, where numerous constraints often come into play.

More Works

More Works

More Works